Privacy Policy

Last Updated: December 1st, 2024

This Privacy Policy outlines how 360PackMastery collects, processes, and protects your personal data when you use our website (https://360packmastery.com) and associated services (the “Services”). It adheres to the European General Data Protection Regulation (GDPR) and German data protection laws. By using our Services, you consent to this Privacy Policy. If you do not agree, please refrain from using our Services.

1. Controller and Contact Information

The entity responsible for data processing is:
360PackMastery
Email: contact@360packexpert.com

For questions regarding data protection, you may contact us to the above address.

2. Definitions

This Privacy Policy uses terms as defined in GDPR (Article 4):

• Personal Data: Information related to an identified or identifiable individual.
• Processing: Any operation performed on personal data, such as collection, storage, and deletion.
• Controller: The entity determining the purposes and means of processing personal data.

3. Information We Collect

3.1. Categories of Data

We collect the following types of personal data:

Account Information:

• Name
• Email Address
• Username
• Password (securely hashed)
• Address (optional)
• Payment Information (processed via third-party gateways)

Usage Data:

• IP Address
• Browser Type and Version
• Device Information
• Pages Visited and Interaction Data

Communications:

• Support inquiries
• Messages via forms

Cookies and Tracking:

• Session cookies
• Analytical cookies (with consent)

3.2. Data Collected for Subscription Management

To efficiently manage user subscriptions and accounts, we securely store and process essential information in a protected environment. The collected data includes:

• Core User Information: Name, email address, username, date of registration, and a securely hashed password. Address details may also be stored if provided voluntarily.
• Additional Membership Data: Custom fields tailored to specific subscription requirements.
• Transactional Records: Logs associated with subscription activations and completed transactions.

Payment Data: Payment details are securely handled by trusted third-party payment processors. Limited non-sensitive information, such as card expiration dates or partial identifiers, may be stored temporarily to facilitate account notifications, such as reminders for expiring cards.

4. Legal Basis for Processing

We process personal data under the following legal bases:

• Contractual Obligations (Art. 6(1)(b) GDPR): To provide and manage your subscription.
• Consent (Art. 6(1)(a) GDPR): For marketing communications and optional features.
• Legitimate Interests (Art. 6(1)(f) GDPR): For improving services, analytics, and fraud prevention.
• Legal Compliance (Art. 6(1)(c) GDPR): To meet tax, regulatory, and statutory obligations.

5. Purpose of Data Processing

We process personal data for:

1. Service Provision: Ensuring access to platform features and managing your account.
2. Payment Processing: Securely handling transactions through third-party gateways.
3. Customer Support: Responding to inquiries and resolving issues.
4. Marketing (with Consent): Sending newsletters or promotional offers.
5. Analytics: Improving services by understanding usage trends.
6. Legal Compliance: Meeting statutory requirements such as VAT reporting.

6. Data Sharing

6.1. Third-Party Service Providers

We may share personal data with:

• Payment Gateways: Stripe, PayPal, or Authorize.net for secure payment processing.
• Analytics Providers: Google Analytics or similar tools (only with your consent).
• Email Marketing Services: Platforms like MailChimp for newsletters and promotions.

6.2. Legal Obligations

Data may be shared to comply with legal requirements, court orders, or governmental authorities.

6.3. Business Transfers

In case of a merger, acquisition, or sale, personal data may be transferred to the acquiring entity.

7. Data Retention

We retain personal data only as long as necessary:

• Account Data: Retained until account closure + 2 years (for tax or legal compliance).
• Transaction Data: Retained for 7 years (per tax regulations).
• Marketing Data: Retained until you withdraw consent.

8. Your Rights

Under GDPR, you have the following rights:

1. Access (Art. 15): Request access to your personal data.
2. Rectification (Art. 16): Correct inaccurate or incomplete data.
3. Erasure (Art. 17): Request deletion of your data (“right to be forgotten”).
4. Restriction (Art. 18): Limit the processing of your data.
5. Portability (Art. 20): Receive your data in a portable format.
6. Objection (Art. 21): Object to data processing based on legitimate interests.

To exercise these rights, contact us at contact@360packexpert.com.

9. Security Measures

We use industry-standard measures to protect personal data, including encryption, secure servers, and regular audits. However, no system is entirely secure, and we cannot guarantee absolute protection.

10. Cookies and Tracking Technologies

We use cookies for:

1. Essential Functions: Necessary for website operation.
2. Analytics (with Consent): To improve user experience.

You can manage your cookie preferences through our Cookie Policy.

11. Data Transfers

Your data may be transferred to servers outside the EU. Transfers are made only to entities compliant with GDPR or equivalent frameworks (e.g., EU-U.S. Data Privacy Framework).

12. Updates to This Policy

We may update this Privacy Policy as needed to reflect changes in practices or legal requirements. Material changes will be communicated via email or on our website. Continued use of Services indicates acceptance of the updated policy.

13. Contact Information

For privacy-related inquiries, contact:
360PackMastery
Email: contact@360packmastery.com